Frequently Asked Questions

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What are your hours of operation?
Our normal office hours are 8:00 am to 5:00 pm.
Our walk-in counters are open from 7:00 am to 4:30 pm.
What methods of payment does Franklin Electric accept?
You can pay for your order by check, money order, or by credit card (Visa, Master Card, American Express ). 
This is a secure web site. To add to the traditional security of credit card number encryption, we also require that you enter a CVV2, CVC2 or CID number when you use your credit card. CVV2 (Card Verification Value), CVC2 (Card Validation Code) and CID (Card Identification #) codes are a new authentication scheme established by credit card companies to help reduce fraudulent use of credit card numbers in internet transactions. It consists of requiring a card holder to enter the CVV2, CVC2 or CID codes at transaction time to verify that the card is on hand. You can find these codes as shown below. If your credit card does not have one of the codes, please contact your credit card company to get a new credit card that will allow us to process your online credit card order in the most secure way possible.Visa and MasterCard cards have a 3-digit CVV2 and CVC2 security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). Discover card has a 3-digit Card Member ID security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). American Express credit cards have a 4-digit CID security code, and it's located on the front of the card in various areas.
How can I open an account with you?
You can find a credit application here. Fill it out, sign it, and return it by email to ar@frankelec.com, or mail it to 10 Twosome Drive, Moorestown, NJ 08057 ATTN: Credit Department. Please allow 2 weeks for your application to be processed.
What is your return policy?
It is inevitable that you will need to return something and we want to make that as easy and painless as possible. Our policy is as follows:

Open Account Customers, whose accounts are in good standing:
1. If an item is to be returned that is defective or because of a mistake we made, we will take it back and issue you a full refund promptly with no questions asked
2. If an item is to be returned because of a mistake you made, or you just don’t need the item any more, we will take it back and issue you a full refund if:
  • it is an item we normally stock,
  • is a quantity we normally stock,
  • was purchased from us within the last 60 days, and
  • is in good condition.
3. If it is an item we do not normally stock, or is an unusual quantity, or was purchased from us more than 60 days ago, we will do our best to negotiate a return to the factory for you and will only pass along any restocking charges that we must pay.

Cash and Counter Customers
:
1. Defective material or stock material that is unused, in good condition, and in quantities that we normally stock, may be returned for credit as follows:
  • Within 1-60 days of purchase – no restocking charge
  • Within 60-90 days of purchase – 15% restocking charge
    • Over 90 days since purchase – not returnable
2. Material for non-standard items will not be accepted back unless an RMA for the manufacturer can be obtained.
Do you offer delivery services?
Yes! We have our own fleet of trucks that deliver to our customers throughout the Delaware Valley and South-Central New Jersey. Please contact your sales person for more information.
Can I order items that are not found in your website?
Yes! If you see it on another website, in a catalog, or anywhere else, we will do everything we can to get if for you. Finding odd-ball items is one of our specialties. Please contact us.
Do you offer prompt payment discounts to your open account customers?
Yes! we offer a prompt payment discount of 1% if you can get your payment into our hands by the 10th of the month. Otherwise, just get it to us by the end of the month. Occasionally, other terms will apply for things like lighting, switchgear, medium voltage cable for which no payment discount can be offered (because we don’t get one). Ask your salesperson about payment terms at the time you place your order.